ISO 20000 
Information Technology Management 

ISO 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.

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ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organizations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.

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What are the benefits of ISO 20000?

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ISO 20000 helps a company to improve its credibility and therefore strengthen its reputation among customers. By complying with government rules and specific IT regulations, a company gets to achieve local as well as international acknowledgment, which brings a competitive edge.

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ISO Standards are a set of internationally recognized standards that were created with the aim of helping companies to establish levels of homogeneity in relation to the management, provision of services and product development in the industry.

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ISO 20000 is the international standard that enables IT organisations to ensure that their IT service management (ITSM) processes are aligned both with the needs of the business and with international best practice.